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Before Lincoln has any chance of reviving sales in the face of luxury powerhouses from Asia and Europe, it must focus on build quality. Yes, the MKZ gets favorable ratings from Consumer Reports and J.D. Power for first-year durability, but based on sloppy execution found in our media fleet vehicle – such as a passenger airbag panel that didn’t line up with the right outboard vent panel, an ill-fitting lower dash panel on the driver’s side and inconsistent gap tolerances for the navigation radio – line workers in Mexico need to improve attention to detail. Ditto for the exterior, where gaps are wide, frequently inconsistent, and sometimes obviously misaligned.
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